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Pink Poppy Flowers

Business Name: Our Sound Playground
Owner: Helen Chan
Mailing Address:
Our Sound Playground
Helen Chan
6D – 7398 Yonge St Unit #2413
Thornhill, ON L4J 8J2
Email: helen@oursoundplayground.com
Website: www.oursoundplayground.com

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1. INTRODUCTION

Our Sound Playground (“company”, “we”, or “us”) is committed to protecting your privacy.
This Privacy Policy explains the types of information we collect, how we use it, and your rights regarding your personal information.

This policy applies to:

  • www.oursoundplayground.com

  • all subdomains

  • our online programs, including:
     

    • Our Sound Playground group piano programs

    • Ear Training Club (RCM Levels 5–8)
       

  • all digital products (apps, spreadsheets, audio libraries, Boom Cards, etc.)
     

By using our website or services, you consent to this Privacy Policy.

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2. COMPLIANCE WITH CANADIAN PRIVACY LAWS (PIPEDA)

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA).

This means:

  • We explain how and why we collect your personal information

  • We obtain consent before collecting, using, or disclosing information

  • You may request access to or deletion of your data
     

 

3. CHILDREN’S PRIVACY (COPPA)

We do not knowingly collect personal information from children under 13 without parental or guardian consent.
Parents or legal guardians provide information when enrolling a child.

If you believe we may have collected information from a child without consent, contact us at helen@oursoundplayground.com for immediate removal.

 

4. INFORMATION WE COLLECT

Information You Provide Voluntarily

  • Name

  • Email address

  • Phone number

  • Payment information (processed by third-party vendors; not stored on our servers)

  • Student information (age, level, learning preferences)

  • Mailing or billing address

  • Login details for membership areas

  • Messages sent via email or website forms
     

Information Collected Automatically

  • IP address

  • Location (approximate)

  • Browser type

  • Device information

  • Pages visited

  • Referring URLs

  • Cookies
     

 

5. HOW WE USE YOUR INFORMATION

We use your information to:

  • Provide access to classes, memberships, and digital products

  • Process payments

  • Send confirmations and updates

  • Offer customer support

  • Personalize your learning experience

  • Improve our website and services

  • Send newsletters, reminders, marketing messages (unsubscribe anytime)

  • Administer office hours for the Ear Training Club

We never sell your personal information.

 

6. COOKIES & ANALYTICS

We use cookies and analytics to:

  • understand website traffic

  • improve user experience

  • track marketing effectiveness
     

You may disable cookies in your browser settings, but some features may not function properly.

 

7. THIRD-PARTY SERVICE PROVIDERS

We may share your information with trusted third-party providers such as:

  • Payment processors (Stripe, PayPal)

  • Email marketing platforms (ConvertKit, etc.)

  • Membership platforms

  • App hosting platforms

  • Scheduling software

  • Google Drive (for shared documents)
     

These providers only receive information needed to perform their services.

 

8. SOCIAL MEDIA & PUBLIC COMMENTS

If you interact with us on Instagram, YouTube, Facebook, or leave comments publicly:

  • those comments may be visible to others

  • we are not responsible for how third parties use this information
     

 

9. DATA STORAGE & SECURITY

We use reasonable safeguards to protect your information.
However, no system is completely secure.
You agree that we are not responsible for breaches outside our control.

Payment information is handled exclusively by third-party payment processors and not stored by us.

 

10. EMAIL COMMUNICATION & UNSUBSCRIBE

By subscribing to our email list, downloading freebies, enrolling in classes, or purchasing digital products, you agree to receive email communication.

You may unsubscribe anytime by clicking “unsubscribe” in any email.

 

11. ACCESS, CORRECTION & DELETION OF DATA

You may request:

  • access to your data

  • correction of incorrect information

  • deletion of your data
     

Email helen@oursoundplayground.com for all requests.

 

12. DATA RETENTION

We retain personal information:

  • only as long as necessary to provide services

  • or as required for tax, legal, or administrative purposes
     

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13. DIGITAL PRODUCT ACCESS & MEMBERSHIP CANCELLATION

If a refund is issued:

  • Access to digital products, spreadsheets, games, and apps may be revoked

  • Google Drive files will have your email removed

  • Membership access may be removed
     

 

14. POLICY UPDATES

We may update this Privacy Policy at any time.
When updated, the “Effective Date” will be revised.
Your continued use of the website indicates acceptance of any changes.

 

15. CONTACT US

For privacy concerns or questions:

Our Sound Playground Inc.
Helen Chan
6D – 7398 Yonge St Unit #2413
Thornhill, ON L4J 8J2
Email: helen@oursoundplayground.com

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